CK33 Casino Privacy Policy — Your Data, Our Responsibility

CK33 Casino ("we", "us") is an online gaming platform serving users in Bangladesh. This privacy policy applies to our website, mobile application, and all related services.

Your privacy is our top priority. This policy is written in plain language so you can easily understand what we do — and don't do — with your information.

CK33 Casino only collects information that is necessary to provide our services. We do not collect data beyond what is needed, and we never share your information with third parties without your consent.

CK33 Casino collects the following types of information:

a) Information You Provide Directly:

• Name, email address, mobile number.
• Date of birth and address (for age verification purposes).
• National ID or passport details (for KYC verification).
• Payment information (Mobile Pay/Nagad number, bank details).
• Anything you share with us via support chat.

b) Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• A log of which pages you visited and how long you spent on them.
• Gaming history and transaction records.

CK33 Casino uses your information only for the following purposes:

• Service Delivery: Account creation, gameplay, and processing deposits & withdrawals.
• Identity Verification: Verifying your identity and preventing fraud.
• Customer Support: Responding to your questions and resolving issues.
• Security: Detecting unusual activity and preventing cyberattacks.
• Legal Obligation: To meet the requirements of government regulatory authorities.
• Service Improvement: Analyzing which features are most used to improve the platform.
• Promotional Communications: Notifying you about bonuses and offers only with your consent.

Your data is stored on secure servers. Different types of data are retained for different periods, as outlined in the table above.

When the retention period expires or upon your request for deletion CK33 Casino Deletes your data securely. However, certain information may be required to be retained for legal or regulatory reasons.

• Financial records are retained for 7 years after account closure, as required by law.
• KYC documents are deleted 5 years after account closure.
• Marketing data is deleted within 30 days of opting out.

CK33 Casino does not generally share your information with third parties. Sharing may only occur in the following limited circumstances:

• Payment Providers: Information required solely to process transactions via Mobile Pay, Nagad, or bank.
• KYC Verification Service: With licensed verification agencies for identity confirmation.
• Legal Obligation: In response to a valid court order or lawful request from a government regulatory authority.
• Fraud Prevention: With financial crime detection agencies (only where required).

Even in these cases, only the minimum necessary data is shared. All our partners are required to meet strict data protection standards.

CK33 Casino uses cookies to enhance your experience. Cookies are small files stored in your browser.

Cookies we use:

• Essential Cookies: Login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand which pages are visited most, without identifying individual users.
• Marketing Cookies: To show relevant offers — you can turn this off at any time.

As a CK33 Casino user, you have the following rights:

• Right to Know: You have the right to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to how your data is used.
• Data Portability: You can export your data in a machine-readable format.
• Opt-Out: You can opt out of marketing communications.

To exercise any of these rights, email us at support@ck33casino.biz. We are obligated to respond within 30 days.

CK33 Casino follows the highest industry standards to protect your information:

• 256-bit SSL/TLS Encryption: All communications are secured.
• Two-Factor Authentication (2FA): Optional 2FA available for added security.
• Regular Security Audits: Independent third-party experts conduct regular audits.
• Firewall & IDS: Preventing unauthorized access and attacks.
• Staff Training: All staff receive regular training on data protection.
• Restricted access: Only authorized personnel have access to data on a need-to-know basis.

CK33 Casino strictly enforces an 18+ policy. Our services are not available to anyone under the age of 18.

• Age verification is completed at the time of registration.
• We do not knowingly collect data from anyone under the age of 18.
• If any minor's information is collected inadvertently, it will be deleted immediately upon discovery.
• If you have any concerns, parents or guardians can reach us at support@ck33casino.biz.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: privacy@ck33casino.biz
• Support email: support@ck33casino.biz
• Live Chat: Available 24/7 via the chat icon in the bottom-right corner of the website.

We are committed to responding to all privacy-related requests within 30 days. Urgent security matters are addressed within 24 hours.